Privacy Policy
Last updated: April 2026
At Golden Electronics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address
- Payment Information: Credit/debit card details (processed securely through our payment provider — we do not store card details)
- Technical Information: IP address, browser type, device information, and browsing behaviour on our website
- Order Information: Purchase history, order details, and communication records
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders, enquiries, and account
- Send promotional emails and special offers (with your consent)
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and ensure the security of our platform
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only where necessary, including:
- Shipping and logistics partners to fulfil your orders
- Payment processors to handle transactions securely
- IT and technology service providers who support our website operations
- Law enforcement or regulatory authorities where required by law
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Opt out of receiving marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.